[Tim Thoelecke, FAPLD]

Your stuff looks great! No wonder people want to steal it. But wrong is wrong.

[Tim Thoelecke, FAPLD]

My fault. The link has been repaired, and a correct link has been sent to those who requested it. Sorry for the confusion.
Tim

[Tim Thoelecke, FAPLD]

Very strange. After you enter your email address, you should be sent the download link. Are you getting the email? It could be getting caught in a spam filter. Lots of people have done this successfully.

[Tim Thoelecke, FAPLD]

Strange. I just tested it and it seems to be working okay. I just sent you a link. It’s too big to email.

[Tim Thoelecke, FAPLD]

OR, they could refund my money. They have not earned it. THEN, if I decide to take the exam at some later date, then I will pay the current rate at that time.

[Tim Thoelecke, FAPLD]

My original post also states that it was 2006 when I registered. The site was quite different then. I printed all of the pages that documented my registration, so I would have a record. Not one refers to a no-refund policy.

If you want to see the site as it was then, see here: http://web.archive.org/web/20060202034859/http://clarb.org/

How many clicks to find it on the 2006 site?

The site was poorly designed and did not function correctly for me.

And, for what it’s worth, the current site does not function for me either. I’m on a Mac. I tried with Safari, Firefox 2 and Firefox 3. The first page shows up, but links do not function.

I’m aware of the bills in the legislature, but thanks for the heads up anyway.

[Tim Thoelecke, FAPLD]

I would be willing to bet not all the seats were sold and they suffered no harm in my canceling.

How about they refund my fee (less a reasonable admin fee, if they want), and I pay again if I decide to take the exam? Chances are I’ll pay an increased fee at that point, but that’s my risk. It’s a matter of right and wrong.

I had no idea I was agreeing to a non-refundable fee when I paid it. It’s not documented anywhere on the pages or documents I filled out when I signed up. That is a pretty significant penalty not to have in a conspicuous place.

[Tim Thoelecke, FAPLD]

Not sure you understand. I qualified to sit for the exam. I am not “ineligible” as you suggest. The fee paid is not for a license, but to take the exam. I canceled early enough in the process that it should not have been a problem. Their policy of “no refunds” was not put in a place where it was easily accessible. If there were an administration fee for canceling, I certainly understand. Their cost to deliver the exam is the same whether I’m there or not. I agree that there would have been a cost to grade the exam, but there was none to grade.

Yes, it’s a professional license, and I agree it costs a lot to design, protect, and administer the test. But why should I pay if I do not benefit from any of that?

Let’s say a client pays you a design fee in advance. Then, before you even get started, they change their mind. Do you keep the fee?

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